FAQ

You can track your order by clicking on the link provided in your shipping confirmation email. Have your tracking number handy? Click here to track your order directly.

We have a 30-day return policy, which means you may request a return within 30 days of receiving your item. Return shipping is the customer’s responsibility for change-of-mind returns, but we cover return costs for defective, damaged, incorrect, or carrier-damaged items. Once your return is received and inspected, approved refunds will be issued to your original payment method within 10 business days. You can find the full return process in our Refund Policy.

Yes. We currently only deliver to Australia.

The estimated delivery time is:

Processing Time:1-3 business days (Monday to Friday)
Shipping Time:7-10 business days (Monday to Friday) within Australia after dispatch
Total Estimated Time from Order to Delivery:8-13 business days (Monday to Friday)

Further details can be found in our Shipping Policy.

We accept the following payment options:

American Express
Apple Pay
Google Pay
Maestro
Mastercard
PayPal
Shop Pay
Union Pay
Visa

All payment details are encrypted and processed by certified payment gateways, as outlined in our Payment Policy.

You can enter your discount code at checkout. On the checkout page, look for the “Discount Code” box, type in your code, and click “Apply.” The discount will be reflected in your total. If you have any issues, feel free to contact us.

You may cancel or change your order within 1 hour of purchase by contacting us at contact@monzalo.com. After this window, or once the order has been packed or shipped, cancellation is not guaranteed. You may still request a return after delivery by following the return process outlined in our Refund Policy.