Frequently asked questions

Shipping & Delivery

  • Orders are processed within 1-3 business days (Monday-Friday). After dispatch, delivery within Australia usually takes 7-10 business days (Monday to Friday), for a total estimated delivery time of 8-13 business days.

  • Shipping is free on all orders.

  • Yes. Monzalo offers free shipping on all orders.

  • No. Monzalo currently only delivers to Australia.

  • Yes. Monzalo currently only delivers to Australia.

Returns & Refunds

  • We have a 30-day return policy, which means you may request a return within 30 days of receiving your item. Return shipping is the customer’s responsibility for change-of-mind returns, but we cover return costs for defective, damaged, incorrect, or carrier-damaged items. Approved refunds are issued to your original payment method after your return is received and inspected as outlined in our Refund Policy.

  • You may request a return within 30 days of receiving your item.

  • Approved refunds are issued to your original payment method after your return is received and inspected. Refund eligibility depends on the return condition and the reason for the return.

  • You may cancel or change your order within 1 hour of purchase by contacting us at contact@monzalo.com. After this window, or once the order has been packed or shipped, cancellation is not guaranteed. You may still request a return after delivery by following the return process in our Refund Policy.

  • No. We do not charge restocking fees.

Payments & Safety

  • Yes. All payment details are encrypted and processed by certified payment gateways, as outlined in our Payment Policy.

  • Yes. Monzalo accepts online payments through secure payment providers.

  • You can learn more in our Payment Policy.

  • We accept the following payment options:

    • American Express
    • Apple Pay
    • Google Pay
    • Maestro
    • Mastercard
    • PayPal
    • Shop Pay
    • Union Pay
    • Visa

Orders & Support

  • You can track your order using the tracking link in your shipping confirmation email. If you already have your tracking number, use the Track Your Order page to check the latest status.

  • You can enter your discount code at checkout. Look for the Discount Code box, enter your code, and click Apply. The discount will then be reflected in your order total.

  • If your question has not been answered above, our customer service team will be happy to help. You can reach us via de form on the Contact Us page or via the details below.

    Contact

    Store Name: Monzalo

    Address: 819 Old Princes Hwy, Sutherland NSW 2232, Australia

    Email: contact@monzalo.com

    Phone: +44 7446 372569

    Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (AEST)

    We will respond to email within 24 hours (Monday-Friday) - weekend messages answered Monday.